News and Entertainment Support Centres

“When the world is relying on you, you can rely on us”

At VN&E we are committed to providing a level of support that matches the high quality of our products. As specialists in our industry, our professional customer service and support representatives understand the needs of our clients and strive to exceed their support expectations. We understand the importance of our products in our customers' businesses, and we always work to help our clients succeed by providing the very highest quality of support.

We will always do our best to assist you in resolving any issue that you may have, either by providing 24X7 Technical Support, return to factory repair services or onsite support if necessary. We want to be sure our customers have the world's most reliable equipment - and the most reliable support.

“Using Modern Technology to get the most out of Modern Technology”

VN&E’s e-Synergy portal is revolutionizing how our customers get the most out of their equipment. With secure and reliable access to the same information our engineers use, you can download the most up-to-date Product Manuals, Datasheets, Whitepapers, Brochures, Firmware and Configurators. You can also open and track support requests and take advantage of our informative knowledge base. For more information about using the system, or to request a log-in, please contact us.

FCC compliance assistance

As you can imagine, we have extensive experience of working with the FCC and other international regulators to make sure our customers' equipment meets federal regulations. We keep a page of the most commonly needed forms, as well as downloadable guides to completing them, here. You can also discuss the application process directly with our telephone support team.